Question 1

How long should it take for a background check to run?

Accepted Answer

If you have successfully submitted your information, background checks can take 72 hours or, sometimes, more to process. However, for most Wonoloers, checks clear in under 1 hour after they accept their first job that requires a background check.

If you’ve been notified that a background check requires additional verification information to run, the background check will not complete unless you upload valid ID documentation through the Evident portal.

Remember, you may be cancelled from the job that requires a background check if your background check is not complete and cleared before the start of the job that requires it.

If you are removed from your first job that requires a background check, it’s often because our background check provider, Evident, needs additional information from you. Please check your inbox for an email from “Wonolo Background Checks” for more information, or email support@evidentid.com to follow up.

Question 2

What happens if I failed my background check?

Accepted Answer

If you received an email notice with the subjects below, it means that the report(s) provided by our third-party background check provider, Evident, received a negative result and your access to posted jobs that require background checks has been restricted: "Wonolo Application approval Update" "Wonolo Application Denied"  Please carefully review the information in this notice. If you wish to dispute the accuracy of the information in the report, please follow the instructions in the email and contact Evident at support@evidentid.com.

Question 3

How do background checks work on Wonolo?

Accepted Answer

Whether you need to pass a background check to perform a job you have accepted depends on the business that has posted the job on our platform. If you accept a job that requires a background check, Wonolo will initiate that background check. Background checks are processed with the assistance of our third-party provider, Evident ID. 
If I accept a job that requires a background check, what information is needed? You must provide Evident with the following information via the Wonolo app in order to accept your first job:   Full Name & Date of Birth Residential Address Valid state or government-issued photo ID Social Security Number  You also need to agree to a number of disclosures before a background check can run, including:   A Summary of Your Rights Under the Fair Credit Reporting Act  Disclosure Regarding Background Check Investigation Acknowledgment and Authorization for Background Check State Notice Addendum  When will a background check run?   Your background check starts running when you accept your first job on Wonolo that requires a background check. Your background check needs to clear before you show up to a Wonolo job.

Once you have found a job in the Wonolo app that’s a good fit, click Accept to continue. You will first be prompted to review and confirm the job requirements. Then, if the job requires a background check, you’ll need to submit the information needed to run a background check. Once you do, you’ll be added to the job.

If a background check is run, it will continue processing once you are slotted into the job, and you’ll be notified as soon as it completes. If your background check comes back as complete and clear, you will be able to work the selected job.

In some cases, the background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, you will be notified (likely via text and/or email) so you can quickly take action.  How long should it take for a background check to run?   Background checks can take up to 72 hours to process. However, for most Wonoloers, checks clear in under 5 minutes after they accept their first job that requires a background check. If you’ve been notified that a background check requires additional verification information to run, the background check will not complete unless you upload valid ID documentation through the Evident portal.  What does the background check review?   The background check covers a Public Records Search, Domestic & Global Terrorist Watchlist Search, National Criminal Screen and County Court Search(es) where adverse policy violations are found, and a Sex Offender Registry search where permitted by state law.  How can I check the status of my background check?   We'll email or text you when your background check kicks off and when it completes. If you need to take action on it, we may send you additional updates, including links to see your live status online. You can also email support@evidentid.com.

Question 4

Why did I get asked to take action on my background check?

Accepted Answer

If you accept a job that requires a background check, you may receive an update that our third-party background check provider, Evident, was unable to return a result with the information you provided. If this is the case, the background check requires additional verification information.

The check will not be able to complete unless you upload valid ID documentation securely through the Evident portal.

You will likely receive an email on the steps needed to verify your identity so your background check can properly run. You can expect to search for an email with the subject line:

Action Required to Complete Your Background Check (Time Sensitive)

If you receive this email, please click the yellow Begin Now button to verify your identity by uploading your selfie and a photo of your ID as soon as possible. You can do this on any device. Don't wait on this - your background check can’t be completed without it, and certain jobs require your background check to be completed.

Please be sure to upload a clear copy of your ID as soon as possible:   The image must be high quality, unobstructed The image must show the full document and can’t be cropped Pro-tips when uploading an image of your ID: Lay your ID on a flat surface Ensure you're in a well-lit area The photo should not contain any shadows For a step-by-step guide on how to upload your ID and selfie, read on here.

Question 5

What are the accepted forms of ID for background checks?

Accepted Answer

In some cases, a background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, we’ll notify you (likely via email and/or text) so you can quickly take action. You will likely be asked to upload the following identification documents securely via the Evident portal: Valid state or government issued ID with photo (front and back of ID required) A photo of yourself to match and verify your identity  Once you receive the email requesting for more information, make sure you have your valid ID and smartphone on hand. The images you upload may be rejected if your ID is invalid or if the photo is blurry and can't be read. If required, you'll only have a few tries to resubmit valid images as explained below. Accepted Form of ID   Make sure you are using a valid government-issued photo ID and that it is not expired. Currently, these are the forms of ID that are accepted: State issued ID Cards Driver's Licenses US-issued Passports Permanent Resident Cards No Saved Photos Photos must be taken and uploaded in real-time. You cannot upload a previously saved photo. You are limited to three attempts to capture the best photos. To avoid limitations on your account access, please contact Wonolo Support if after the third attempt you are unable to upload photos of your ID.    Low Quality Image If you need to upload a selfie, make sure you take a selfie with good lighting, head-on. Please don't take selfies at an angle or with a filter.   To avoid delays, it's crucial you upload a quality photo of your ID, if required. Place your ID flat on a dark background, and do not use flash since can cause glare. Also, make sure you're using a photo ID, and are not covering up any part of it. If your image is blurry or has other quality issues, you’ll see this screen which suggests ways to take a better photo:    You’re allowed to retry uploading photos two more times. After those two attempts, if you still can’t upload photos of your ID, please contact Wonolo Support because your account may be limited due to the multiple failed attempts.

Question 6

How do I upload my ID & selfie to complete my background check?

Accepted Answer

Background checks are an important part of the onboarding process for Wonoloers who accept a job that requires a background check. When required, background checks are facilitated by a third-party provider, Evident.

In some cases, the background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, we’ll notify you (likely via email and/or text) so you can quickly take action. You will likely be asked to upload the following identification documents securely via the Evident portal: Valid state or government issued ID with photo (front and back of ID required) A photo of yourself to match and verify your identity  Once you receive the email requesting for more information, make sure you have your valid ID and smartphone on hand. The images you upload can get rejected if your ID is invalid or if the photo is blurry and can't be read. You'll only have a few tries to resubmit them, if needed.

When you're ready, you can click on Begin Now and follow these steps: Look out for an email to upload photos of your ID to verify your identity You’ll see this screen when you click Begin Now in the email, so enter your phone number and click the Start button to continue You’ll receive a text message with a link to upload your photos Click on the link in the text message to be prompted to take photos of the front of your ID Follow the prompts to take photos of the back of your ID The last step is to upload a selfie You’ll see this screen when you’ve successfully submitted all three photos, which means your background check has resumed processing and you'll recieve an update when it completes

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