Background Checks
How long should it take for a background check to run?
If you have successfully submitted your information, background checks can take 72 hours or, sometimes, more to process. However, for most Wonoloers, checks clear in under 1 hour after they accept their first job that requires a background check.
If you’ve been notified that a background check requires additional verification information to run, the background check will not complete unless you upload valid ID documentation through the Evident portal.
Remember, you may be cancelled from the job that requires a background check if your background check is not complete and cleared before the start of the job that requires it.
If you are removed from your first job that requires a background check, it’s often because our background check provider, Evident, needs additional information from you. Please check your inbox for an email from “Wonolo Background Checks” for more information, or email support@evidentid.com to follow up.
What happens if I failed my background check?
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"Wonolo Application approval Update" -
"Wonolo Application Denied"
How do background checks work on Wonolo?
If I accept a job that requires a background check, what information is needed?
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Full Name & Date of Birth -
Residential Address -
Valid state or government-issued photo ID -
Social Security Number
You also need to agree to a number of disclosures before a background check can run, including:
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A Summary of Your Rights Under the Fair Credit Reporting Act -
Disclosure Regarding Background Check Investigation -
Acknowledgment and Authorization for Background Check -
State Notice Addendum
When will a background check run?
Once you have found a job in the Wonolo app that’s a good fit, click Accept to continue. You will first be prompted to review and confirm the job requirements. Then, if the job requires a background check, you’ll need to submit the information needed to run a background check. Once you do, you’ll be added to the job.
If a background check is run, it will continue processing once you are slotted into the job, and you’ll be notified as soon as it completes. If your background check comes back as complete and clear, you will be able to work the selected job.
In some cases, the background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, you will be notified (likely via text and/or email) so you can quickly take action.
How long should it take for a background check to run?
What does the background check review?
How can I check the status of my background check?
Why did I get asked to take action on my background check?
The check will not be able to complete unless you upload valid ID documentation securely through the Evident portal.
You will likely receive an email on the steps needed to verify your identity so your background check can properly run. You can expect to search for an email with the subject line:
Action Required to Complete Your Background Check (Time Sensitive)
If you receive this email, please click the yellow Begin Now button to verify your identity by uploading your selfie and a photo of your ID as soon as possible. You can do this on any device. Don't wait on this - your background check can’t be completed without it, and certain jobs require your background check to be completed.
Please be sure to upload a clear copy of your ID as soon as possible:
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The image must be high quality, unobstructed -
The image must show the full document and can’t be cropped
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Lay your ID on a flat surface -
Ensure you're in a well-lit area
What are the accepted forms of ID for background checks?
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Valid state or government issued ID with photo (front and back of ID required) -
A photo of yourself to match and verify your identity
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Driver's Licenses -
US-issued Passports -
Permanent Resident Cards
To avoid delays, it's crucial you upload a quality photo of your ID, if required. Place your ID flat on a dark background, and do not use flash since can cause glare. Also, make sure you're using a photo ID, and are not covering up any part of it. If your image is blurry or has other quality issues, you’ll see this screen which suggests ways to take a better photo:
You’re allowed to retry uploading photos two more times. After those two attempts, if you still can’t upload photos of your ID, please contact Wonolo Support because your account may be limited due to the multiple failed attempts.
How do I upload my ID & selfie to complete my background check?
In some cases, the background check can’t process unless you upload additional documentation to verify your identity. If this happens to you, we’ll notify you (likely via email and/or text) so you can quickly take action. You will likely be asked to upload the following identification documents securely via the Evident portal:
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Valid state or government issued ID with photo (front and back of ID required) -
A photo of yourself to match and verify your identity
When you're ready, you can click on Begin Now and follow these steps:
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Look out for an email to upload photos of your ID to verify your identity -
You’ll see this screen when you click Begin Now in the email, so enter your phone number and click the Start button to continue -
You’ll receive a text message with a link to upload your photos -
Click on the link in the text message to be prompted to take photos of the front of your ID -
Follow the prompts to take photos of the back of your ID -
The last step is to upload a selfie -
You’ll see this screen when you’ve successfully submitted all three photos, which means your background check has resumed processing and you'll recieve an update when it completes