Cancellation Policy

Why was I cancelled from a job?


A job may be cancelled for reasons that range from a policy-related conflict to a change in the Requestor’s staffing needs. Our Cancellation policy is designed to provide some security to Wonoloers who plan their day around an upcoming job, while allowing businesses some flexibility to adjust their jobs based on changing staffing needs.

You’ll be notified if you are cancelled out of a job, and in many cases, you’ll be able to accept a new job right away. Read on for more context around the different reasons why cancellations happen.
Change in Staffing Needs
A job can be canceled due to a change in a Requestor’s staffing needs. However, if your job is canceled within 12 hours of the posted start time, you will generally* receive a 50% cancellation payout (of the original pay posted), for the time and effort you put into preparing for the job.

You’ll then be able to pick up another available job right away.
Breach Point Incurred If you withdraw from a job within 12 hours of the start time, ask a Requestor to cancel a job for you, or don’t show up to a job, you will receive breach points. Receiving any breach points results in the cancellation of upcoming jobs.

Depending on the breach, you will also have a limited view of jobs (at least 3 days) before you can pick another one up. Please review our Breach of Contract policy for more details.
Background Check Still Processing If you accept a job that requires a background check, you will have to pass that background check after you’ve accepted the job but before you can actually start performing it. If you have started but not completed a background before the start of the job, you will be cancelled from the job. If it’s been more than a day, chances are our Background Check provider (Evident) has requested additional verification information from you to move forward. Double-check your inbox for an email from Wonolo Background Checks with required next steps for your Background Check to complete.

As soon as your Background Check clears, you can start accepting jobs again.

*In extreme and uncontrollable situations that make working conditions unsafe or impracticable, cancellation payouts may not be offered. These events can include fires, floods, other extreme weather, strikes, pandemics, war or civil unrest, or a prolonged shortage of energy supplies.




What happens if a Requestor cancels my job at the last minute?


A job can be cancelled for a number of reasons, including a change in a Requestor’s staffing needs. Our Cancellation policy is designed to provide some security to Wonoloers who plan their day around an upcoming job, while allowing businesses some flexibility to adjust their jobs based on changing staffing needs.

We ask that if Requestors do need to cancel a job, that they do so more than 12 hours before the job’s start time.

However, if your job is canceled by a Requestor at the last minute (within 12 hours of the posted start time), you will generally* receive a 50% cancellation payout (of the original pay posted) for the time and effort you put into preparing for the job.

You’ll then be able to pick up another available job right away.

For instance, if a job is scheduled to start on May 15th at 9am the Requestor will have until May 14th at 8:59:59pm if they need to cancel the job. If the job is cancelled after 9 pm on May 14th, you will receive the 50% cancellation payout. It will typically take 1-5 business days for you to receive payment.
There are a few other situations that may be eligible for a cancellation payout, though they aren’t common. If you encounter any of these, you’ll need to reach out to our Support team and may need to provide supporting documentation. These situations are detailed in our Terms and Conditions, and include:
Job site is closed upon your arrival Incorrect information is provided in the job description (such that it prevents you from completing the job) You are sent home due to the Requestor’s error (overstaffing or a job posted in error) The Requestor substantially modified the job details within 12 hours of its start time (start time, location, duties, requirements, or pay) *In extreme and uncontrollable situations that make working conditions unsafe or impracticable, cancellation payouts may not be offered. These events can include fires, floods, other extreme weather, strikes, pandemics, war or civil unrest, or a prolonged shortage of energy supplies.