Cancellation Policy
Why was I cancelled from a job?
A job may be cancelled for reasons that range from a policy-related conflict to a change in the Requestor’s staffing needs. Our Cancellation policy is designed to provide some security to Wonoloers who plan their day around an upcoming job, while allowing businesses some flexibility to adjust their jobs based on changing staffing needs.
You’ll be notified if you are cancelled out of a job, and in many cases, you’ll be able to accept a new job right away. Read on for more context around the different reasons why cancellations happen.
You’ll then be able to pick up another available job right away.
Depending on the breach, you will also have a limited view of jobs (at least 3 days) before you can pick another one up. Please review our Breach of Contract policy for more details.
As soon as your Background Check clears, you can start accepting jobs again.
*In extreme and uncontrollable situations that make working conditions unsafe or impracticable, cancellation payouts may not be offered. These events can include fires, floods, other extreme weather, strikes, pandemics, war or civil unrest, or a prolonged shortage of energy supplies.
What happens if a Requestor cancels my job at the last minute?
A job can be cancelled for a number of reasons, including a change in a Requestor’s staffing needs. Our Cancellation policy is designed to provide some security to Wonoloers who plan their day around an upcoming job, while allowing businesses some flexibility to adjust their jobs based on changing staffing needs.
We ask that if Requestors do need to cancel a job, that they do so more than 12 hours before the job’s start time.
However, if your job is canceled by a Requestor at the last minute (within 12 hours of the posted start time), you will generally* receive a 50% cancellation payout (of the original pay posted) for the time and effort you put into preparing for the job.
You’ll then be able to pick up another available job right away.
For instance, if a job is scheduled to start on May 15th at 9am the Requestor will have until May 14th at 8:59:59pm if they need to cancel the job. If the job is cancelled after 9 pm on May 14th, you will receive the 50% cancellation payout. It will typically take 1-5 business days for you to receive payment.