Pruuvn Pro Support

Getting Started

Setting up Your Account

How do I update my address to get notified for nearby jobs?

How do I add a great profile photo?

How can I change my password?

App Basics

What is a Breach of Contract?

How do I turn on my notifications for job alerts?

How do I become a Preferred Wonoloer?

Background Checks

How do background checks work on Pruuvn?

How do I upload my ID & selfie to complete my background check?

How do I upload my ID & selfie to complete my background check?

Earning Badges

Why should I earn badges?

How can I earn a badge for a specific company?

Jobs

Picking up Jobs

Where are Wonolo jobs available?

How do I pick up a job?

Why can’t I see jobs?

Withdrawing from Jobs

What happens if I can't make it and forget to withdraw in the app?

How do I withdraw from a job on the app?

Starting & Completing Jobs

How do I contact the Requestor during my job?

What should I do if a Requestor ended my job early?

Cancellation Policy

Why was I cancelled from a job?

What happens if a Requestor cancels my job at the last minute?

Pay

Getting Paid

How long will it take to process my pay?

How can I check the status of my payment?

How do I update my payment information?

Payment Issues

Why is my payment missing or delayed?

Why did my payment fail?

How do I verify my payment information?

Perks & Programs

RAMP UP

What is PerkSpot?

How can I get paid faster with the Wisely Paycard?

What is Kover?

Referral Bonuses

How can I earn the $25 Wonoloer referral bonus?

How can I earn the $500 Business Referral bonus?

Trust & Safety

Covid-19

What is Pruuvn doing in response to coronavirus?

What is the Healthy Workplace Hygiene badge?

What is Pruuvn's policy surrounding illness?

Insurance

What does Pruuvn's Occupational Accident Insurance policy cover for Pruuvn Pro's?

Reporting an Incident

What should I do if I'm injured on the job?

How do I file a complaint or report potential misconduct or mistreatment?

What should I do if I get into a car accident during my job?

AB5 (California)

What happens to my Pruuvn account if I live in California?

How long can I accept jobs in California with Pruuvn?

What is California Assembly Bill 5 (AB5)?

Taxes & Privacy

Privacy

How much cell phone data does the app use?

How can I deactivate my account?

What information does Pruuvn collect about me?

1099 Tax Information

Should I receive a 1099-MISC tax form?

Can I change the address that my 1099-MISC tax form is delivered to?

How do I correct my 1099-MISC form?

Picking up Jobs

App Basics

Background

Earning Badges

RAMP UP

Covid-19