support@pruuvn.com
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Pruuvn Pro Support
Getting Started
Setting up Your Account
How do I update my address to get notified for nearby jobs?
How do I add a great profile photo?
How can I change my password?
App Basics
What is a Breach of Contract?
How do I turn on my notifications for job alerts?
How do I become a Preferred Wonoloer?
Background Checks
How do background checks work on Pruuvn?
How do I upload my ID & selfie to complete my background check?
How do I upload my ID & selfie to complete my background check?
Earning Badges
Why should I earn badges?
How can I earn a badge for a specific company?
Jobs
Picking up Jobs
Where are Wonolo jobs available?
How do I pick up a job?
Why can’t I see jobs?
Withdrawing from Jobs
What happens if I can't make it and forget to withdraw in the app?
How do I withdraw from a job on the app?
Starting & Completing Jobs
How do I contact the Requestor during my job?
What should I do if a Requestor ended my job early?
Cancellation Policy
Why was I cancelled from a job?
What happens if a Requestor cancels my job at the last minute?
Pay
Getting Paid
How long will it take to process my pay?
How can I check the status of my payment?
How do I update my payment information?
Payment Issues
Why is my payment missing or delayed?
Why did my payment fail?
How do I verify my payment information?
Perks & Programs
RAMP UP
What is PerkSpot?
How can I get paid faster with the Wisely Paycard?
What is Kover?
Referral Bonuses
How can I earn the $25 Wonoloer referral bonus?
How can I earn the $500 Business Referral bonus?
Trust & Safety
Covid-19
What is Pruuvn doing in response to coronavirus?
What is the Healthy Workplace Hygiene badge?
What is Pruuvn's policy surrounding illness?
Insurance
What does Pruuvn's Occupational Accident Insurance policy cover for Pruuvn Pro's?
Reporting an Incident
What should I do if I'm injured on the job?
How do I file a complaint or report potential misconduct or mistreatment?
What should I do if I get into a car accident during my job?
AB5 (California)
What happens to my Pruuvn account if I live in California?
How long can I accept jobs in California with Pruuvn?
What is California Assembly Bill 5 (AB5)?
Taxes & Privacy
Privacy
How much cell phone data does the app use?
How can I deactivate my account?
What information does Pruuvn collect about me?
1099 Tax Information
Should I receive a 1099-MISC tax form?
Can I change the address that my 1099-MISC tax form is delivered to?
How do I correct my 1099-MISC form?
Picking up Jobs
App Basics
Background
Earning Badges
RAMP UP
Covid-19